Supergood | InSync EHR API
Access InSync EHR behavioral health data via reliable API. Supergood creates and maintains production-ready APIs for InSync without traditional integration costs or engineering resources.
Access InSync EHR behavioral health data via reliable API. Supergood creates and maintains production-ready APIs for InSync without traditional integration costs or engineering resources.
What is the InSync EHR?
InSync EHR is a comprehensive cloud-based electronic health record platform developed by Qualifacts, a leading behavioral health technology company founded in 2000.
InSync specializes in small to mid-market mental health, substance use disorder, and therapy agencies. The platform integrates charting, billing, scheduling, telehealth, and e-prescribing into a unified system.
Designed specifically for behavioral health providers, InSync helps thousands of practices enhance patient care while streamlining administrative workflows.
The InSync Integration Challenge
While InSync offers robust features and limited API capabilities, accessing comprehensive operational data programmatically presents significant barriers:
- Restricted API access: InSync's FHIR API requires separate registration, BAA agreements, and is limited to specific resources with production access restricted to licensed customers
- No mobile application: Unlike competitors, InSync lacks iOS and Android apps, limiting remote access options and creating data silos
- Complex authentication layers: Multiple authentication requirements including API keys, bearer tokens with short validity periods, and organization-specific endpoints
- Limited integration documentation: Third-party developers face challenges with minimal public API documentation and must navigate customer-specific URLs
- Technical complexity barriers: Users report the system requires significant technical expertise for advanced features and configurations
How Supergood Creates InSync APIs
Supergood creates a production-ready REST API by interfacing directly with InSync's web platform at the browser automation level.
Our platform authenticates through InSync's standard login flow, maintains active sessions with automatic token management, and continuously monitors the integration to adapt when Qualifacts updates the InSync platform. This provides programmatic access to comprehensive patient, provider, and facility data that isn't available through the limited FHIR API, enabling true automation of behavioral health workflows without the restrictions of official integration channels.
Use Cases
Patient Management Automation
Streamline patient onboarding and updates across your behavioral health organization. Search patients, update demographics, manage policy numbers, and reset portal passwords programmatically without manual data entry or dashboard navigation.
Facility and Program Administration
Automatically manage multi-site operations by retrieving facility information, adding new programs, and synchronizing program data across locations. Perfect for growing behavioral health organizations expanding their service offerings.
Provider Directory Management
Maintain accurate provider information across your organization. Retrieve provider details, manage credentials, and ensure compliance documentation stays current through automated workflows.
Portal Access Management
Reduce helpdesk burden by automating patient portal password resets and access management. Enable self-service capabilities while maintaining security and HIPAA compliance.
Available Endpoints
Authentication
POST /authenticate: Login with username and password. Supergood handles session management and token refresh. Returns an auth token valid for the session duration.
POST /reauthenticate: Refresh authentication token before expiry to maintain continuous access without re-authentication.
Program and Facility Management
POST /add_program: Create new treatment programs with customized workflows and service configurations.
GET /get_facilities: Retrieve comprehensive facility information including locations, services, and operational details.
GET /get_programs: Access program details, enrollment data, and service offerings across your organization.
GET /get_providers: Retrieve provider information including credentials, specialties, and availability.
Patient Operations
POST /reset_portal_password: Automate patient portal password resets for improved self-service capabilities.
POST /search_patients: Search patient database with advanced filtering and demographic criteria.
POST /update_patient_details: Update patient demographics, contact information, and clinical data.
POST /update_policy_number: Manage insurance policy numbers and coverage information.
Technical Specifications
- Authentication: Username/Password with session-based authentication. Supports both managed service accounts and customer credentials.
- Response Format: JSON
- Rate Limits: Optimized for high-throughput operations while respecting InSync's platform limits
- Session Management: Automatic session maintenance with intelligent retry logic
- Data Freshness: Real-time access to patient, provider, and facility data as they're updated in InSync
- Security: Maintains HIPAA compliance and InSync's security standards including AWS infrastructure
- Webhook Support: Asynchronous request processing available with callback URL support
Performance Characteristics
- Latency: Sub-second response times for patient searches and data retrievals
- Throughput: Production-tested for high-volume behavioral health operations
- Reliability: Built-in error handling and retry mechanisms for enterprise stability
- Scalability: Handles organizations from small practices to multi-site behavioral health enterprises
Getting Started
1. Schedule Integration Assessment
Book a 30-minute call to review your InSync access requirements and behavioral health workflow needs.
2. Supergood Generates and Validates Your API
We'll create a production-ready version of your InSync API using browser automation for comprehensive data access.
3. Deploy with Monitoring
Launch to production with built-in monitoring and automatic adaptation to InSync platform changes.
Frequently Asked Questions
Q: What happens if Qualifacts updates the InSync platform?
Supergood continuously monitors the InSync integration and automatically adapts when Qualifacts updates their web platform. You'll receive notifications of any temporary disruptions while we adjust to platform changes.
Q: Is this solution HIPAA compliant?
Yes. Our platform maintains HIPAA compliance and follows all security protocols required for handling protected health information, matching InSync's own security standards.
Ready to automate your InSync workflows?
Supergood can have your InSync integration running in days with no ongoing engineering maintenance.
